At O-Lyf-ie Skincare, we take great pride in crafting our organic creams with the utmost care and dedication. While we strive to provide you with a satisfying experience, we understand that circumstances might lead to returns or refunds. Here’s what you need to know:

Refund Policy

We offer refunds within 14 days of your purchase. To qualify for a refund, the item must be in its original condition, unused, and with the original packaging. A valid proof of purchase is required.

Returns Policy

If you find yourself unsatisfied with your purchase, you have 7 days to initiate a return. Please email hello@olyfieskincare.co.za or call 071 301 9186 to initiate a return. We will gladly guide you through the process.

Exclusions

Please note that we do not offer refunds or accept returns for products that have been extensively used or damaged. Additionally, items purchased on sale or during promotional events are typically considered non-refundable.

Shipping Costs

Unless the product is found to be defective, customers are responsible for covering the cost of return shipping.

Refund Process

Upon receiving and inspecting your returned item, we will send you an email to confirm receipt. This email will also indicate whether your refund has been approved or declined. If approved, the refund will be processed and the credit applied to your original payment method within 7 days.

Contact Us

Should you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us. Simply fill in the form below and we’ll get back to you. For your convenience, our email address and contact number are also listed below.

Thank you for choosing O-Lyf-ie Skincare. We are committed to ensuring your satisfaction with our handcrafted Organic Creams.